One view of stock, orders, and customers across every channel
Microsoft Solutions for Retail & E-commerce
We connect storefronts, marketplaces, and warehouses to a single Microsoft back office, so stock levels, pricing, and customer history stop disagreeing between channels.
What We Usually Find
- Stock sold online that is not actually on the shelf
- Order data re-keyed between the webstore and the accounting system
- No single customer record across web, store, and marketplace
- Promotions and pricing maintained separately per channel
How We Fix It
Each of these links through to the practice that delivers it.
Unified commerce back office
Dynamics 365 as the single source of truth for products, pricing, stock, and orders across every sales channel.
Dynamics 365 Services
Automate order and returns processing
Robots pull marketplace orders, push fulfilment updates, and process returns without manual re-keying.
RPA & Intelligent Automation
Trading dashboards
Power BI reporting on sell-through, margin by channel, and stock cover, refreshed daily rather than assembled monthly.
Power PlatformWhat Changes
- Accurate stock availability across all channels
- Orders flowing through without manual re-entry
- Margin visibility by channel and product line
Retail & E-commerce Questions
Can you integrate Dynamics 365 with Shopify, Amazon, or our existing webstore?
Yes. We integrate Dynamics 365 with major e-commerce platforms and marketplaces through published connectors where they exist and custom API integration where they do not, keeping products, stock, orders, and fulfilment status in sync.
How do you handle stock accuracy across multiple locations?
By making one system authoritative for stock and having every channel read from it, rather than each channel keeping its own count. Where near-real-time sync is required, we use event-driven integration so a sale in one channel decrements availability everywhere within seconds.
Talk to someone who has done this in retail & e-commerce
Bring us the process that is causing the most pain. We will tell you what it would take to fix it, and whether it is worth fixing.