Your Microsoft estate, looked after — after go-live
Managed Support & AMS
Ongoing application management for Dynamics 365, Power Platform, Azure, and Microsoft 365. Named consultants, agreed response times, and continuous improvement — so your systems keep delivering long after the implementation project closes.
Why Choose Our Managed Support & AMS
Key advantages that set our services apart and deliver real business value.
Agreed Response Times
Severity-based SLAs, so a production outage is never queued behind a cosmetic request.
Named Consultants
The same people every month, who learn your environment instead of restarting from a ticket each time.
Continuous Improvement
A share of every retainer goes to enhancements, not just break-fix.
Predictable Cost
A fixed monthly retainer instead of unplanned day-rate spend whenever something breaks.
What We Offer
Deep expertise across every aspect of managed support & ams.
Application Support
Day-to-day support for your Dynamics 365, Power Platform, and custom applications.
Enhancement & Change
A monthly allocation of development capacity for new requirements and improvements.
Release Management
Microsoft ships continuous updates. We test them against your customizations before they reach production.
Monitoring & Health Checks
Proactive monitoring and periodic reviews that catch problems before users report them.
Our Process
A proven methodology refined over hundreds of successful engagements.
Environment Onboarding
We document your environment, customizations, integrations, and known issues.
SLA Agreement
Severity definitions, response and resolution targets, and escalation paths agreed in writing.
Service Desk Setup
Ticketing, access, and communication channels established with your team.
Steady-State Support
Day-to-day incident handling against the agreed SLAs.
Monthly Service Review
Ticket trends, SLA performance, and enhancement backlog reviewed with your stakeholders.
Continuous Improvement
Recurring issues addressed at root cause rather than repeatedly patched.
Frequently Asked Questions
What does a managed support agreement typically cost?
Retainers are priced on the size of your environment, the number of supported users, and the response times you need. Most engagements are structured as a fixed monthly fee covering a set number of support hours plus an enhancement allocation, so cost is predictable rather than reactive.
Do you support systems that another partner implemented?
Yes. We begin with an onboarding assessment to document the existing build, customizations, and integrations. Where we find issues inherited from the original implementation, we report them with remediation options rather than absorbing them silently.
How do you handle Microsoft release waves?
Microsoft ships two major release waves a year plus continuous minor updates. We validate each wave in a sandbox against your customizations and integrations before it reaches production, and flag anything that needs remediation ahead of the mandatory update date.
Talk About Ongoing Support
Book a free review of your current environment and we will scope a support model that fits how you actually operate.